Success Story
Change Management in Sales & Aftersales for an automobile manufacturer
Baseline situation
_ Europe-wide centralization of tasks combined with personnel reduction
_ Uncertainty of employees & managers regarding the implementation of the transformation (tasks, competencies, organization, processes)
_ Poor mood and incipient employee fluctuation
_ Lack of overview of change activities and their impact
Method
_ Definition of new roles and tasks in the central area
_ Development of implementation concepts and roadmaps for the migration of decentralized functions
_ Obtaining feedback from the managers and employees involved (e.g. through an online survey)
_ Introduction of a project management cockpit for monitoring change-relevant activities and controlling change
Outcomes
_ Reorganization of organization, tasks, competencies, responsibilities and processes
_ Creation of security and perspective through active involvement of employees & managers in the change process
_ More transparency about the effect of change measures through regular monitoring
_ Timely countermeasures in case of resistances, non-achieved goals, etc.
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